If you can login on the members area at Publishing Altitude…
… but KDSPY refuses to accept your password, please follow the steps below to correct it.
Action Item 1: KDSPY Reset
Please remove KDSPY by ‘right clicking’ on the KDSPY icon and selecting ‘Remove from Chrome.’
Action Item 2: Reinstall KDSPY
Reinstall KDSPY with the walkthrough video here.
Once reinstalled, you should be able to log into KDSPY with the same details that you use on the website, so please check again.
If NOT, please continue below.
…
Action Item 3: VPN Change / Disconnect
Some VPN IP addresses have a poor reputation due to past misuse by other users. This can prevent you from logging in to the KDSPY extension. And unlike websites that have multiple methods to confirm you are a legitimate user, browser extensions have limitations in these security checks.
Solution 1: Disconnecting your VPN
If your password works for the members area:
- Disconnect your VPN
- Try logging into KDSPY again
Solution 2: Changing your VPN location
If you prefer to keep your VPN on:
- Change your VPN location
- Try logging into KDSPY again
- Repeat until you find a more reputable VPN connection
Walkthrough Video:
If you need to reset your password you can do that here.