Help Center

Below, you find answers to the most common questions we get about KDSPY v5. Please review them if you have any issues.

Note: If your query is not covered below—and you’re unable to resolve your issue—please contact support. We typically reply within 12-16 hours. Oftentimes, sooner.

Error screens and their fixes

• Location not compatible message
• No data message
• Please log out of Amazon

Problems & common questions

• Login password issues caused by VPNs
• KDSPY icon missing from browser
• Ensuring latest version of KDSPY & browser
• Prices showing $0.00
• How to clear browser cache and cookies
• How to use KDSPY in a private (Incognito) window
• KDSPY display issues & appearance settings
• Options menu – how it works
• Update your invoice – business/address details

Installation Details

• Chrome browser installation
• Firefox browser installation
• Brave browser installation
• Need to reinstall KDSPY?

How to use KDSPY v5

• Researching Kindle categories
• Researching book categories
• Researching keyword results
• Researching author pages
• Using the book tracking feature
• Using the advanced Google searches